Service businesses
Websites and connected systems for service businesses.
Bring enquiries, client conversations and bookings into one working process. We build websites, CRM connections and practical automation around the way your team serves customers.
Hi! I’d like to book…
Handing over to your team
Sat, 24 May 2025
14:00
The customer journey
From discovery to a booked customer.
A website, integrations and automation work together as one system, connecting each enquiry with the right context and next action.
Search
Search · GEO · Paid
Website
Service route
Enquiry
Form · Chat · Call
CRM
Customer context
Booking
Appointment
Follow-up
Next action
Search & GEO
Make the right service findable.
We structure services and locations so search engines and AI discovery systems can understand what you offer, where you offer it and which page answers each customer’s intent.
Contemporary tattoo studio in Prague. Custom tattoos, experienced artists, safe and friendly environment.
Traffic & measurement
Know where enquiries come from.
We configure analytics and conversion measurement around your agreed advertising, analytics and consent setup, so your team can understand which channels generate enquiries and bookings.
Measurement workspace
- Google Ads
- Meta
- Organic
- Direct
UTM · campaign · medium · landing page
GA4 · Google Tag Manager · Google Ads · Meta Pixel
Routing & automation
Every enquiry gets a next action.
Enquiries can be classified, connected with the customer record and routed to the right owner or workflow. Routine actions run automatically, with human takeover when judgement or a personal response is needed.
Routing workspace
- Service
- Tattoo consultation
- Language
- CZ
- Preferred timing
- Thursday
- TattooStudio team
- AcademyAcademy admin
- VoucherAutomated flow
- Owner assigned
- Source saved
- Next action created
- Confirmation
- Reminder
- Follow-up
Human takeover when a personal response is needed.
One real example
One business. Several customer journeys.
For Vesna, the work includes a Czech and English website, services, enquiry forms with visual references, Academy pages and digital gift-voucher generation and email delivery.
Serviceenquiryconsultation
Programmeapplication / information
Valuegenerationemail delivery
Digital gift voucher · PDF & email delivery What we actually build
A suitable system for your business.
- 01
Web & discovery
Website · SEO / GEO · Landing routes · Forms
- 02
Connected operations
CRM · Routing · Booking · Automation
- 03
Measurement & ownership
Tracking · Consent implementation · Testing · Documentation · Handover
Your questions
Can we keep our current booking tool?
Yes, when its available interfaces support the agreed process. We check access and constraints before proposing an integration.
What affects the project price?
The number of customer journeys, languages, systems and automation rules. We scope these before estimating delivery; third-party subscriptions remain separate.
Next step
Let’s talk about your project.
Tell us what you would like to build, which tools you use and your timing. We’ll work out a practical next step.