LOGO$ DIGITAL · AI assistants
An AI assistant with a clear role in your business.
Support customer conversations with approved information and relevant context. We build assistants with defined permissions, a practical knowledge base and a clear handover to your team.
Discuss your projectProject experience
Customer communication with a person in the loop.
At ZIMA Tattoo, the owner describes AI-assisted communication connected with administrator handover and customer context. This is an owner-described operational workflow; the public website shown is not a screenshot of the assistant.
For your business, we agree the assistant’s role and test it against actual questions before release. The scope includes the situations in which it should ask for clarification or pass the conversation to a person.
How it connects
Useful answers within agreed boundaries.
- 01
Knowledge
Prepare approved service information, policies and frequently asked questions. Assign someone to maintain them.
- 02
Context
Decide which customer or CRM information the assistant may read and which actions it may request.
- 03
Response
Test typical and ambiguous questions. The assistant should identify uncertainty and use the approved handover path.
- 04
Human handover
Define the trigger, responsible person and context transferred with the conversation.
What we deliver
A bounded role
Agree what the assistant answers and which actions require approval. Prices, commitments and sensitive decisions need explicit rules.
Evaluation and pilot
Use representative questions and edge cases to review answers and routing. Launch within a defined channel and scope.
Ongoing operation
Knowledge updates, model usage and monitoring have operating costs separate from development. Maintenance can be agreed after handover.
Your questions
Will the assistant replace an administrator?
It supports a defined part of communication. Your team remains responsible for judgement, exceptions and the agreed handover.
Can it use CRM data?
Where authorised access and the agreed scope allow it. We define which fields it can read or update and test those boundaries.
Alexander Logovik · Prague
Let’s talk about your project.
Tell us what you would like to build, which tools you use and your timing. We’ll work out a practical next step.